FAQ

 

PARK 2 TRAVEL FAQ’s

 

Frequently asked questions

For further information or help about PARK2TRAVEL: 

 

• How to make a car parking booking?

• What is Manage my booking?

• What to do on arrival at the car park?

 

Making a car park booking:

 

How far ahead can I book?
You can book parking up to 12 months ahead of your travel date – and if you do, you’ll be protected from any price changes. And if your travel plans change, you can cancel the booking for free – as long as you do so more than 24 hours before you’re due to arrive at the car park.

Can I make a booking today to park at the airport today?
NO – you can book no later than 24 hours before your desired arrival date and time. Alternatively simply turn up on site and pay the gate rate, although please call first and check there is space as we only have certain roll up products available (Note there are no turn up and pay parking products at Manchester).

Do your car parks have minimum stay periods?
YES – All our car park products have a minimum stay of at least 24 hours. Please see the car park products “More information” links and page reference the minimum and maximum length of stays for each product.

How do I book disabled parking?
Please park in the arrival check in bay when you arrive on site and you will be seen to by one of our agents. 

How are parking charges calculated?
Car park products are priced per 24-hour period or part thereof. The number of 'days' (24-hour periods) charged is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes, and as a result your actual time in the car park runs into an ‘day’, you will be liable for an additional day's charge at the drive-up tariff. All prices shown are in pounds sterling and include VAT at the prevailing rate.

How often do car parking prices change?
Our car parking prices are constantly monitored to make sure we offer the best price possible. This means our prices do change, so quotes are only valid at the time of booking, which is one of the major benefits of prebooking online.

What payment methods are accepted?
You can pay with Visa, MasterCard, Visa Debit, Maestro, Visa Electron and Solo cards – but we do not accept cheques.

Is a booking fee applied to my order?
We do not charge booking or Debit Card fees, there is a small admin fee if you wish to pay by Credit Card.

How do I know my payment details are secure?
This site uses industry standard SSL encryption software which encrypts all your personal information, including name, address and credit or debit card number. A padlock symbol appears in your browser frame when you are in a secure area of the website. Similarly, you’ll also be warned when you’re about to leave the secure area. For more info see our Privacy policy, See our privacy policy and accessibility & online security policy that can be found on the home page.

Why can't I get a quote for the car park I’m looking for?
If you don’t get a quote for a specific car park, it’s either because;

  • There aren’t any pre-booked spaces available in that car park for the period you are looking to book.
  • Or your entry and exit times and therefore the period you are looking to book doesn’t meet the car park product lead time / length of stay criteria / or the product you were looking for maybe off sale temporarily.

Are there any height restrictions in your car parks?
YES – Again please check the car park product “More Information” pages and links to confirm these height restrictions. Or feel free to Contact Us

How important is my car registration number when making a booking?
Having your correct number in your booking really helps us help you.

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Manage my Booking:

 

How do I know my booking has been made?
Once you’ve finished the booking process, we’ll send you a confirmation email with a booking reference which you should print out and bring with you. If you don’t receive a confirmation email please contact us at enquiries@PARK2TRAVEL.com.

Can I cancel a car parking booking if my travel plans change?
You can cancel a car parking booking up to 24 hours before you are due to arrive at the car park – simply go to the Manage my booking page. As long we get your cancellation in time, you’ll get a full refund.

Currently you can only amend your customer details and vehicle details, however you cannot amend the dates you have selected and paid for. If you need to amend your booking details please cancel your booking via the Manage my booking section of the website and then re-book making sure you select the correct date and times 

How can I get my booking confirmation email resent?
Simply log on to the Manage my booking page where you’ll find a ‘resend booking confirmation email' button at the top of the page.

I’ve made a car parking booking, but can’t find my booking reference number?
Your reference number is at the top of the confirmation email. Alternatively, you can go to the Manage my booking page, where you’ll be asked to enter your email address and postcode to send a request for your booking reference number to be resent.

What happens if I want to bring a different car from the one I told you about?
Log into the Manage my booking, and click ‘Amend booking’. Then click on ‘Customer Details’ and enter the new registration number.

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What to do on arrival at the car park:

 

What do I do when I get to the car park?
It depends which car park you are using, as entry procedures vary from car park to car park. Full details are available on the specific car park pages, and your booking confirmation email will prompt you to go to the relevant page and follow the correct procedure.

What happens when I return from my trip?
It depends which car park you are using, as exit procedures vary from car park to car park. Full details are available on the specific car park pages, and your booking confirmation email will prompt you to go to the relevant page and follow the correct procedure.

You must have your booking reference number or confirmation so the staff can validate your ticket.

What happens if my car gets damaged while it is parked in the car park or in our care?
This is extremely unlikely to happen – but if it did, you should go find the nearest PARK2TRAVEL operative immediately and report it. Don’t leave without reporting the incident.

What happens if my return flight is delayed?
If your flight is delayed and you go over your car park exit time, you will be charged for an additional day at the drive-up/roll up rate. If you do not believe you should be charged an extra fee please discuss this with a PARK2TRAVEL operative. If you can ring or email us to notify us in advance it will certainly help.

What happens if I need to leave the car park and then re-enter?
Please find and speak to a PARK2TRAVEL operative before you do this.

What should I do if I need to return early from my trip due to unforeseen circumstances? Will I be refunded for any days of parking I did not use?
Let us know all the details – including any supporting documentation you think is relevant – and we’ll see what we can do. We’ll get back to you with an answer. Contact us at:

What if there are problems on the day, such as my flight being cancelled? Can I cancel or amend my booking?
It depends on the particular circumstances, but you should email us and we will make a decision based on each individuals circumstances. 

What happens if I forget to bring my booking details with me?
We can certainly help you find your booking if you have the vehicle registration number of the vehicle you booked, the email address used to book and or the mobile or postcode used to make the booking. However it would best to save your booking confirmation email on your phone or tablet as it does help.

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